As a Healthcare Provider, you may ask why DRSI is different from the other A/R management companies that exist in the market. First off, we work ONLY in Healthcare. More importantly we are REAL PEOPLE, as our long term clients will attest. The “real people” experience is felt in our partnership with your staff, as well as with your patients.
We understand how important Physicians are to Hospitals, and we know how important patients are to Physicians. We understand that your patients are not intentionally delinquent. Patients do not intentionally incur medical bills and then avoid payment thereof. Sometimes, they are out of work for a period of time and/or are unable to work. This causes tremendous stress and often patients are uncharacteristically unable to pay many or all of their bills, including medical bills. Consequently, the way we approach our business is necessarily different.
We employ every means available and appropriate to contact your patients in order to assist them in resolving their particular financial situations.” The difference is that we treat your patients the way that we would want to be treated, with the respect and the empathy that they deserve.
We get the job done, but we do it as advocates of your patients‘ best interest. We provide them with options. We help determine Charity candidates, we work out payment arrangements and we turn your A/R into paid accounts. Our representatives employ tactics and techniques to resolve these accounts, all the while providing the highest level of customer care in the industry. Another healthy solution with a personal touch!
Here’s what a current client had to say:
“I’ve been a PFS director for many years, and I’ve worked with many different A/R management firms. DRSI stands out as the company that I’ve felt most comfortable working with. I’ve met their people, from the top rungs down to the front line staff, and I can say that I even enjoy socializing with them. They do a great job and have been an excellent resource to our hospital.”